| I wanted to drop you a note to let you know how thoroughly
impressed I was upon picking up my car last week. Though I have
known you and your business for a while, I had not yet had to use your
services. I am proud to know that East Rockford Collision Center
does indeed do the superior work that we advertise.
When I came to pick up my car after its 4 day "vacation" over
on 17th street, it looked great! Not only was the body damage repaired
precisely as you had said it would be, it had been done in an extremely
quick turnaround time. You certainly over delivered.
In addition, I was very impressed by the way your employees treated me.
They were always responsive to my phone calls, and they were very polite.
When I came in to pick up my car, they went over all the details, quickly
yet thoroughly. It is very reassuring to know how firmly you stand by your
work.
However, the best surprise of all was when I finally got into my car. I
can't tell you how wonderful it was to step into a clean, vacuumed,
carpet-shampooed, leather-conditioned car (It certainly wasn't the same
vehicle I had left with you). I don't know if this is standard practice
with all collision repair centers, but regardless, I was delighted!
So, on that note, Thank You! I've always been told that once you find a
good, honest, quality body shop - stick with em. I plan to be a life time
customer of East Rockford Collision Center, and I intend to happily, refer
any inquiries to you.
Congratulations, to you and your family! You have a built business to
be very proud of!!!!
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